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RescueFit UK LTD Privacy Policy

RF/POL/01v2

 

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers.

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It fulfils a legal requirement to protect a visitor or client's privacy.

 

PRIVACY POLICY

 

This Privacy Policy describes how www.Rescue-Fit.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

COLLECTING PERSONAL INFORMATION

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Wix/Ascend

 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Wix, PayPal, and other payment gateways you select, postal services including Royal Mail and Others where necessary.

 

Customer Support Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number.

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: RescueFit UK LTD

 

 

MINORS

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

SHARING PERSONAL INFORMATION

 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

 

  • We use Wix to power our website, online store, app and contact/disclaimer forms via Ascend. You can read more about how Wix uses your Personal Information here:

 

https://www.wix.com/about/privacy

 

  • We may share your Personal Information to comply with applicable laws and regulations, or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

We may use Google Analytics to help us understand how our customers use the Site.

 

You can read more about how Google uses your Personal Information here:

https://policies.google.com/privacy?hl=en

 

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

 

You can opt out of targeted advertising by:

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

http://optout.aboutads.info/

 

USING PERSONAL INFORMATION

 

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

 

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

 

Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

Services that include elements of automated decision-making include:

 

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

YOUR RIGHTS

 

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

 

For more information on how data transfers comply with the GDPR, see Wix’s GDPR Whitepaper:

 

https://support.wix.com/en/article/general-data-protection-regulation-gdpr

 

Cookies

VLE COOKIES POLICY

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Like other websites, www.rescue-fit.com and RescueFit VLE Apps/Programs use a technology called cookies to collect information about your use of the Websites/Apps/Programs.

 

 

RescueFit VLE Websites/Apps/Programs (Experiences)

The party responsible for collecting this information is 3DVISTA ESPAÑA SL, with address at Avenida Fernando de los rios 58, Granada, Spain which then send it to RESCUEFIT UK LTD.

 

We inform you that we can use them on your computer provided that you have given your consent, except in cases where they are necessary for browsing the Website.

 

To this end, we indicate that the use of the different cookies by our Websites/Apps/Programs allows us to study your browsing habits and show you content that may be of interest to you, collect usage statistics to identify potential improvements to the Websites/Apps/Programs and errors in it, facilitate navigation through the Websites/Apps/Programs and provide you with a better user experience. In short, cookies allow us to have more information about your preferences and to personalise our Website according to your interests and those of other users.

 

What is a cookie?

A cookie is a file that is downloaded to your terminal equipment in order to store data that can be updated and recovered by the entity responsible for its installation. Unless you have configured your browser to disable them, our system will use them as long as you visit our website and have accepted their installation.

 

Who is responsible?

The party responsible for processing this information is RESCUEFIT UK LTD.

 

What kind of cookies do we use on our Websites/Apps/Programs?

On the Website we use different categories of cookies, which can be classified according to their purpose in the following:

 

  • Techniques

These cookies are strictly necessary to navigate the Website and allow basic functions such as navigation from one section to another. They deal with technical aspects such as identifying profiles or sessions and managing tool preferences in the use, interaction and location of access to content.

These cookies cannot be deactivated, otherwise the correct functioning of the Website would be compromised. They are generally only set in response to actions taken when you request services from us, such as setting your preferences in relation to the cookies themselves, logging in or completing forms. If you block their use, some areas or functionalities will not work. These cookies do not store any personally identifiable information.

Also belonging to this category, due to their technical nature, are those cookies that allow the management, in the most efficient way possible, of the advertising spaces included in the Websites/Apps/Programs, without information being collected from users for different purposes, such as personalising that advertising content or other content.

 

  • Statistics

These cookies collect information regarding the use of the Websites/Apps/Programs, such as the time spent on it, the number of visits or the content visited.

Such information allows us to understand how users interact with the Websites/Apps/Programs, to evaluate the performance of the site, which pages or sections of the Websites/Apps/Programs are most or least visited, including quantifying the impacts of advertisements placed on the Websites/Apps/Programs. This allows us to fix errors, improve the design of the Websites/Apps/Programs or the content we offer. If you do not allow this cookie to be used, we will not know when you visited the site and will not be able to assess whether it worked properly.

 

The statistical cookies that may be used by Wix to Websites/Apps/Programs can be found here;

 

https://support.wix.com/en/article/cookies-and-your-wix-site

 

The statistical cookies that may be used via 3D Vista Analytics hosted Websites/Apps/Programs are as follows:

Name

Purpose

Supplier

Expiration

Google Analytics

Analytics

Google

2 years

StatCounter

Analytics

Statcounter

2 years

3DVista Analytics

Analytics

3DVista

2 years

Google Analytics:

Specifically, we use Google Analytics, a web service from Google, Inc. to analyse the use of the 3DVista website. ("Google").

Google will use the analytical information for the purposes mentioned above, as well as for the elaboration of reports on the website's activity.

You may refuse the use of cookies by changing the settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

For more information on Google Analytics, please visit

http://www.google.com/privacypolicy.html.

3DVista Analytics

Specifically, we use 3DVista Analytics, a web service from 3DVista España SL. to analyse the use of the Websites/Apps/Programs.

3DVista will use the analytical information for the purposes mentioned above, as well as for the elaboration of reports on the Websites/Apps/Programs activity.

You may refuse the use of cookies by changing the settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the Websites/Apps/Programs.

For more information on 3DVista Analytics, please visit

https://www.3dvista.com/privacy_policy.html

Statcounter Analytics

Specifically, we use Statcounter Analytics, a web service from Statcounter.com to analyse the use of the website.

Statcounter will use the analytical information for the purposes mentioned above, as well as for the elaboration of reports on the website's activity.

You may refuse the use of cookies by changing the settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

For more information on Statcounter Analytics, please visit

https://statcounter.com/about/legal/

 

How can you disable cookies?

When you first access our Website, you are shown a window in which you can indicate whether you accept cookies or whether you wish to set or reject them, except for those strictly necessary. You can also withdraw the consent given previously at any time.

If you wish to withdraw your consent to the Cookie Policy at any time, you have two options: (i) to withdraw your consent through the buttons enabled for this purpose in this Cookie Policy; or (ii) to delete the cookies stored on your computer through the settings and configurations of your Internet browser.

If you accept cookies from third parties and later wish to delete them, you can deactivate them through the different browsers or through the system enabled by these third parties.

Similarly, most browsers allow you to be warned of the presence of cookies or to reject them automatically. If you reject them, you will be able to continue using our Website but you may experience difficulties in terms of navigating and operating the Websites/Apps/Programs and you may not be able to access certain functions. Thus, the deactivation may cause the use of some of the services of the Websites/Apps/Programs to be limited and therefore your experience will be less satisfactory.

You can find out more about how to disable cookies, depending on your browser, at the following links:

You can also set up your consent to the use of cookies for behavioural advertising by accessing:

http://www.youronlinechoices.com/es/

 

Changes to this policy

We may update our Website's Cookie Policy from time to time. Therefore, we recommend that you review this policy each time you access our Web Site in order to be properly informed about how and what we use Cookies for.

 

Contact

If you have any questions regarding the use of cookies by us, please write an email to admin@rescue-fit.com and we will respond as soon as possible.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

CHANGES

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

CONTACT

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@rescue-fit.com

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Registered Office: (not for returns)

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RescueFit UK LTD

Heelan Associates

1 The Briars

Waterberry Drive

Waterlooville

Hampshire

PO7 7YH

 

RF/POL/01v1

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